Help & Support
We're here to help
Guides, answers and direct support — whenever you need it.
How to scan
Upload a video or paste a link and get an instant authenticity verdict.
FAQ
Quick answers to the most common questions about TRUEscan.
How it works
Understand deepfakes and how our AI analysis works.
Contact Support
Send us a message and we'll get back to you.
Troubleshooting
Scan not starting?
Ensure your file is MP4, MOV, AVI, WEBM, JPG, PNG or WebP and under the size limit. For links, check the URL is public.
Result seems off?
An 'Uncertain' verdict means mixed signals — try a higher-quality source file or scan again.
Upload failing?
Check your connection. Large files may take longer to process on standard-speed plans.
Account access?
Use 'Forgot password' on the login page, or Continue with Google for instant access.